Refund & Return Policy

Last Updated: 2 October 2026

At My Sunshine, we aim to provide our customers with fresh, correctly prepared and high-quality food products.

Because food products may be prepared specifically for each order and are generally perishable, returns are not normally accepted after an order has been prepared or delivered.

1. Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us as soon as possible after receiving your order.

Please provide your order number and, where appropriate, photographs of the delivered items.

After reviewing the issue, we may provide a replacement or refund where appropriate.

2. Damaged or Unsatisfactory Products

If an order arrives damaged or has a genuine quality issue, please contact us promptly.

We may request photographs or other information to investigate the complaint.

Depending on the circumstances, we may provide a replacement or refund.

3. Refunds

Where a refund is approved, it will normally be processed through the original payment method where possible.

For online card payments, the refund may be processed through our payment gateway.

The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.

4. Non-Refundable Situations

A refund may not be available where:

The customer provided an incorrect delivery address
The customer was unavailable to receive the order
The customer changed their mind after food preparation had started
The product has been consumed or altered
The complaint is made after an unreasonable period
The issue resulted from incorrect information supplied by the customer

Exceptions may apply where required by applicable law.

5. Contact for Refunds

My Sunshine
136 Trinco Road, Batticaloa, Sri Lanka
Phone: +94 76 834 6041
Email: info@mysunshine.lk

Cancellation Policy

Customers may request cancellation as soon as possible after placing an order.

If preparation has not started, we may be able to cancel the order and provide an applicable refund.

Once preparation has started, cancellation may not be possible because the food may have been prepared specifically for the customer.

To request cancellation, contact us immediately:

Phone: +94 76 834 6041
Email: info@mysunshine.lk

Please provide your order number when requesting cancellation.

Shipping & Delivery Policy

Last Updated: 2 October 2026

My Sunshine delivers orders to locations supported by our delivery service.

Delivery Charges

Any applicable delivery charges will be displayed during the ordering or checkout process before the order is confirmed.

Estimated Delivery Time

Delivery times may vary depending on the customer’s location, order preparation time, traffic, weather, order volume and delivery availability.

The estimated delivery time shown during ordering should be considered an estimate rather than a guaranteed delivery time.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

My Sunshine is not responsible for failed or delayed deliveries resulting from incorrect or incomplete information provided by the customer.

Receiving Orders

Customers should be available at the provided delivery address to receive their order.

If the customer cannot be reached, additional delivery arrangements may be required.

Delivery Problems

If an item is missing, incorrect or arrives in an unacceptable condition, please contact us as soon as possible after receiving the order.