Privacy Policy

Last Updated: 2 October 2026

At My Sunshine, we respect your privacy and are committed to protecting the personal information you provide when using our website, mysunshine.lk.

This Privacy Policy explains how we collect, use and protect your information when you browse our website, create an account, place an order or contact us.

1. Information We Collect

When you use our website, we may collect:

  • Full name
  • Delivery address
  • Billing information
  • Telephone/mobile number
  • Email address
  • Account information
  • Order and purchase information
  • Payment transaction information
  • Information provided when contacting us
  • IP address, browser and device information
  • Cookies and website usage information

2. Payment Information

Online payments may be processed through third-party payment service providers.

Payment card information may be handled directly by the relevant payment gateway and its banking/payment partners. My Sunshine does not intentionally store complete credit or debit card numbers or CVV information on its website.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Arrange deliveries
  • Confirm payments
  • Contact you regarding your orders
  • Provide customer support
  • Process cancellations and refunds
  • Maintain customer accounts
  • Prevent fraudulent or unauthorized transactions
  • Improve our website and services
  • Send promotional communications where permitted
  • Comply with applicable laws and regulations

4. Sharing Information

We may share necessary information with trusted service providers, including payment processors, banks, delivery providers, hosting providers and other service providers required to fulfill your order.

We may also disclose information where required by law or by a lawful request from an appropriate authority.

We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to maintain shopping carts, remember preferences, improve functionality and understand website usage.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Information

If you have questions about personal information associated with your account or order, you may contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

9. Contact Us

My Sunshine
136 Trinco Road, Batticaloa, Sri Lanka
Phone: +94 76 834 6041
Email: info@mysunshine.lk
Website: mysunshine.lk